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Popular FAQs

Can I apply a promo code when I pay with KrisFlyer miles? Update my profile details How do I cancel or change my booking? What is Pelago's Cancellation Policy? Where can I locate the booking confirmation? What payment methods can I use?

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Account Update account details, forgot password
Bookings Change or cancel booking, Pelago's Cancellation Policy
Payments & Refunds Payment methods, receipts and refunds
KrisFlyer Earning KrisFlyer Miles, Miles Redemption
Feedback & Others Provide feedback on Pelago or a Provider, basic troubleshooting
Sign up as a Provider Find out how to join Pelago as a Provider

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