Bookings
Change or cancel booking, Pelago's Cancellation Policy, Promo Codes
- Pelago x ShopBack Promotion FAQs
- Singapore Attractions Pass and Singapore Culture Pass FAQs
- How do I use a promotional code?
- How do I change my booking?
- How do I cancel my booking?
- What is Pelago's Cancellation Policy?
- I cannot find my booking confirmation/e-tickets/vouchers
- What do 'child', 'adult' and 'senior' tickets mean?
- Can I add multiple products to my shopping cart?
- I am seeing an error "Failed to process this booking, try again later", what does this mean?
- How do I book an activity?
- How do I add a special request to my booking?
- When will my booking be confirmed?
- My booking is still "Processing", what does this mean?
- My booking payment has "Failed", what does this mean?
- My booking is confirmed, what's next?
- Can I be refunded if I was late or missed my booking?
- I forgot to enter the promo code. Can I add it now?
- The promo code is invalid or not working.