Bookings
Change or cancel booking, Pelago's Cancellation Policy, Promo Codes
- Pelago x ShopBack Promotion FAQs
- Singapore Attractions Pass FAQs
- How do I apply a promotional code when booking?
- How do I change the Activity Date/Time of my booking?
- How do I cancel my booking?
- What is Pelago's Cancellation Policy?
- Formula 1 Singapore Grand Prix FAQs
- I cannot find my booking confirmation/e-tickets/vouchers
- I cannot select the date that I want.
- Can I make large group bookings?
- Does the booking name need to match the person attending the activity?
- Meeting point for tours and transfer products
- I am having issues with OTP (One-Time Password) for security verification
- How do I find my Booking ID?
- Who is eligible for 'Adult', 'Child', 'Senior' or 'Person' ticket types?
- Can I book for multiple activities in a single checkout?
- I am seeing an error "Failed to process this booking, try again later", what does this mean?
- How do I book an activity?
- How do I add a special request to my booking?
- When will my booking be confirmed?
- My booking is still "Processing", what does this mean?
- My booking payment has "Failed", what does this mean?
- My booking is confirmed, what's next?
- Can I be refunded if I was late or missed my booking?
- I forgot to enter the promo code. Can I add it now?
- The promo code is invalid or not working.