- Pelago x ShopBack Promotion FAQs
- Singapore Attractions Pass and Singapore Culture Pass FAQs
- How do I use a promotional code?
- How do I change my booking?
- How do I cancel my booking?
- What is Pelago's Cancellation Policy?
Payments & Refunds
- Why have I been charged additional fees?
- Why did I receive a different refund amount to what I paid?
- What payment methods can I use?
- What is an authorisation hold?
- I'm having an issue with payments.
- How does the refund process work?