Traveller FAQs

Account

• How do I create an account?
• How do I update my profile details?
• How do I reset my password?

Bookings

• I am seeing an error "Failed to process this booking, try again later", what does this mean?
• Discover Singapore Pass FAQs
• How do I use a promotional code?
• How do I change my booking?
• How do I cancel my booking?
• What is Pelago's Cancellation Policy?

See all 19 articles

Payments & Refunds

• Why did I receive a different refund amount to what I paid?
• What payment methods can I use?
• What is an authorisation hold?
• I'm having an issue with payments.
• How does the refund process work?
• Where can I find my receipt?

KrisFlyer

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Feedback & Others

• How do I provide feedbacks?
• How do I report an issue with the website?
• Travel Industry Lingo - A glossary of terminology

Sign up as a Provider

• I want to be a Provider on Pelago