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  2. Traveller FAQs

Traveller FAQs

Account

  • How do I update my profile details?
  • How do I create an account?
  • How do I reset my password?

Bookings

  • Formula 1 Singapore Grand Prix FAQs
  • How do I cancel or change my booking?
  • What is Pelago's Cancellation Policy?
  • I cannot find my booking confirmation
  • How do I book an activity?
  • How do I add a special request to my booking?
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Payments & Refunds

  • What payment methods can I use?
  • What is an authorisation hold?
  • I'm having an issue with payments.
  • I have queries about my refund.
  • Where can I find my receipt?

KrisFlyer

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Feedback & Others

  • How do I provide feedbacks?
  • How do I report an issue with the website?

Sign up as a Provider

  • I want to be a Provider on Pelago
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© 2021 Encounters Pte. Ltd. All rights reserved. Travel Agent License: TA03351