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  2. Traveller FAQs

Traveller FAQs

Account

  • How do I create an account?
  • How do I update my profile details?
  • How do I reset my password?

Bookings

  • Pelago x ShopBack Promotion FAQs
  • Singapore Attractions Pass and Singapore Culture Pass FAQs
  • How do I use a promotional code?
  • How do I change my booking?
  • How do I cancel my booking?
  • What is Pelago's Cancellation Policy?
See all 23 articles

Payments & Refunds

  • Why have I been charged additional fees?
  • Why did I receive a different refund amount to what I paid?
  • What payment methods can I use?
  • What is an authorisation hold?
  • I'm having an issue with payments.
  • How does the refund process work?
See all 7 articles

KrisFlyer

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Feedback & Others

  • How do I provide feedbacks?
  • How do I report an issue with the website?
  • Travel Industry Lingo - A glossary of terminology

Sign up as a Provider

  • How can I be a Provider on Pelago?
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