Traveller FAQs

Account

• How do I update my profile details?
• How do I create an account?
• How do I reset my password?

Bookings

• [Singapore COVID-19 Measures] Must I be vaccinated for my activity?
• How do I cancel or change my booking?
• What is Pelago's Cancellation Policy?
• Where can I locate the booking confirmation?
• How do I book an activity?
• How do I add a special request to my booking?

Payments & Refunds

• What payment methods can I use?
• What is an authorisation hold?
• I'm having an issue with payments.
• I have queries about my refund.
• Where can I find my receipt?

KrisFlyer

Feedback & Others

• How do I provide feedbacks?
• How do I report an issue with the website?

Sign up as a Provider

• I want to be a Provider on Pelago