Here are some common reasons why the promo code is invalid, or you may be facing difficulties applying the promo code:

• The wrong promo code was entered
• The promo code’s validity period or campaign period is over.
• The redemption limit (e.g. only eligible for 1000 redemptions) of the promo code has been met
• The product that you are purchasing is excluded from promotions. Here is the full list of product exclusions.

Please ensure that you enter the correct promo code when applying it. Do refer to the Terms & Conditions of the respective campaigns or promo codes for further details.

If you continue to face an error, please reach out to us using this form.