We are sorry for the inconvenience you are facing. Please check and verify that your details (e.g. first and last names) tallies with that of your KrisFlyer account.
You may also try to re-login to your account using your KrisFlyer account number instead of your Email Address, or ensure that your Email Address tallies with your KrisFlyer account.
Should you still face any difficulties, please reach out to us via this form and our team will assist you.